– Wholly transform your administration composition with people who ‘in fact care’ regarding your Principal aim.
When examining in at IAH, the personnel behind the AA desk had been all chatting and discussing trip. They appear annoyed that we experienced a great number of luggage. The extra perform was finding in their way. This wasn't the way I expected to get started on my trip.
To whom it might worry. I was extremely unsatisfied with The shopper service which was furnished by one of many flight attendants. (Flt. no. 408 from DCA to PHX) Incredibly RUDE and UNPROFESSIONAL) Definitely not as polite since the films that are shown before the flight leaves. She ought to have still left her Mind-set in your house simply because I wasn't the only passenger on this flight that have her wrath. The flight attendants name is Cher. I used to be touring in an incredibly substantial team on company and will certainly Believe two times about using your Airways. The lead flight attendant was incredibly apologetic nevertheless this should not have took place in the first place.
Remember to Take note, [American Airways does reserve the proper to ask for delivery information for passengers underneath the age of 2 many years].
I sincerely hope to receive a favourable reply within the upcoming couple times, so I am able to keep on using American Airways for my travel.
I've to confess that I was selfishly happy to be able to e book my flight right before all of your other customers and that the agent was ready to eliminate the charges.
I won't ever be use AA yet again!! I booked a flight for me and my son to hitch our relatives on family vacation. Lengthy Tale brief a little something arrived up and we're unable to go at this time. I named your organization with around a weeks detect. Canceled the combat with cell phone rep John; who was very polite. He did not say something about the amount of demand I could be occur for canceling the flight. I termed back to request with regards to the charge and I had been advised which i could be demand $two hundred by AA and $fifty in the source I utilized to guide the flight per man or woman. Which i would have a $15 credit for every man or woman… I requested to talk to her supervisor and Michelle Morgan was the individual I subsequent talked to. She was no help, I asked to talk to her supervisor and she said that there was no-one earlier mentioned her. I explained to her which i was confident that there was anyone above her. Lastly she said which i could check out the customer relations Net-website. Yet again I questioned her 2 times for her supervisor’s name and he or she replied client relations. I yet again advised her I wanted the title of her immediate supervisor, the person that she documented you can try here to…the identify offered was Jalia Elisidi .
As opposed to a repeat of this, It appears the climate really should be watched nearer. There is as of now a eighty% potential for rain, storm, doable twister outbreaks.
I respect you happen to be under-going a merger plus some staff might be less than thrilled, but this Mindset shouldn't be apparent in your customers who are merely contacting to get some help.
I are already caught in Charlotte for almost daily now. I'm alleged to be connecting to New Bern, NC. I will not be flying American Airways once more!
On our previous vacation the leg on the vacation from lax to Dallas was the worst I’ve ever experienced .The seating was so tight I couldn't go through a magazine a result of the tightness of the seating I feel the airplane was an A 320 ,please Get hold of me you will find a pair items with regards to the service generally speaking,thanks, Brian Galbally
I went to my hotel and spent the following 4 hours on the telephone with AA in an attempt to provide the bag sent to LGA first thing in the morning, exactly where I could well be waiting around.
Worst practical experience I’ve had in quite a long time!!! Trip turned expensive….just when your wanting to arrive household to your family, your get a simply call saying your flight is canceled. Not delayed, not rerouted, just canceled.
Hardly ever I repeat never ever will I select American Airways. Once more.Fully unprofessional workforce through the ticket agent to flight attendants. Many of the jokes I have listened to about it getting a †cattle hauler †airline is sad to say accurate in my latest practical experience.incredibly sad.